Patient’s Rights & Responsibilities -

Patient's Rights & Responsibilities

To be provided with appropriate healthcare regardless of age, gender, race, religion, nationality, social status or any special needs or source of payment.
To be able to access own clinical records
To be given treatment in a safe environment & receive emotional support which may include minimal separation from their family within the limits of medical care provided
To be provided with care at the time of emergency

To follow the treatment plan advised by your care provider
To provide contact details of at least one relative who can be approached in case of emergency

To be entitled to be informed about your medical condition, treatment, possible results in a language that you understand (where possible) so as to make informed decisions and having documented informed consent
To know about the plan of care and right to seek additional opinion regarding clinical care.
To avail information about possible risks, side effects & alternative methods of treatment
To know the names of the healthcare professionals responsible for your treatment & care

To provide accurate & complete information about your present medical condition including any past illnesses. hospitalization, medication & other relevant details in order to receive appropriate and safe medical treatment.
To provide correct Demographic & general information
To give correct details regarding any past illnesses such as Diabetes, Hypertension, Ischemic Heart Disease etc., so that TPAS can take proper decision for cashless treatment.
To provide information about any known allergy.
To give honest update on health status during course of treatment.

To be actively involved in decisions involving your medical condition & proposed treatment.
To give consent or refuse medical care or recommended treatment to the extent permitted by law.
To be informed about any research activity & to refuse to be a part of the study

To understand that any discontinuation in treatment advised by your care provider or leaving against medical advice would be at your own risk
To report whether you clearly understand the instructions given by your care provider
To ask for additional information or clarification if you do not understand any instructions

To receive respect fo religious beliefs without affecting the treatment, other patients & in accordance to the hospital policy

To behave in polite & respectful manner with other patients, hospital staff & doctors

To be provided with suitable privacy for undergoing examinations, certain procedures & treatment.
To keep confidentiality & privacy of your medical and non-medical information & all aspects of care rendered.

To understand that though the confidentiality of records will be maintained; authorized statutory bodies, insurance companies or your payer would be allowed to view your records

To be entitled to financial counseling & an estimate of your hospital bill at the time of admission.
To get information of day-to-day bills in accordance with hospital policy
To get detailed bill at the time of discharge

To register a complaint call on 96871 03500 and receive information on your complaint processing.

To be protected from abuse, neglect, assault, harassment, unnecessary use of restraint, manhandling & other similar instances.

To take care of your valuables & belongings.
Not to damage hospital property & to comply with hospital policies (e.g. no smoking, no tobacco chewing, no spitting, maintaining silence etc.)