To be provided with appropriate healthcare regardless of age, gender, race, religion, nationality, social status or any special needs or source of payment.
To be able to access own clinical records
To be given treatment in a safe environment & receive emotional support which may include minimal separation from their family within the limits of medical care provided
To be provided with care at the time of emergency
Responsibilities
To follow the treatment plan advised by your care provider
To provide contact details of at least one relative who can be approached in case of emergency
INFORMATION EXCHANGE
Rights
To be entitled to be informed about your medical condition, treatment, possible results in a language that you understand (where possible) so as to make informed decisions and having documented informed consent
To know about the plan of care and right to seek additional opinion regarding clinical care.
To avail information about possible risks, side effects & alternative methods of treatment
To know the names of the healthcare professionals responsible for your treatment & care
Responsibilities
To provide accurate & complete information about your present medical condition including any past illnesses. hospitalization, medication & other relevant details in order to receive appropriate and safe medical treatment.
To provide correct Demographic & general information
To give correct details regarding any past illnesses such as Diabetes, Hypertension, Ischemic Heart Disease etc., so that TPAS can take proper decision for cashless treatment.
To provide information about any known allergy. To give honest update on health status during course of treatment.
DECISION MAKING
Rights
To be actively involved in decisions involving your medical condition & proposed treatment.
To give consent or refuse medical care or recommended treatment to the extent permitted by law.
To be informed about any research activity & to refuse to be a part of the study
Responsibilities
To understand that any discontinuation in treatment advised by your care provider or leaving against medical advice would be at your own risk
To report whether you clearly understand the instructions given by your care provider
To ask for additional information or clarification if you do not understand any instructions
RESPECT DIGNITY AND CONSIDERATION
Rights
To receive respect fo religious beliefs without affecting the treatment, other patients & in accordance to the hospital policy
Responsibilities
To behave in polite & respectful manner with other patients, hospital staff & doctors
PROFESSIONAL & INFORMATION PRIVACY
Rights
To be provided with suitable privacy for undergoing examinations, certain procedures & treatment.
To keep confidentiality & privacy of your medical and non-medical information & all aspects of care rendered.
Responsibilities
To understand that though the confidentiality of records will be maintained; authorized statutory bodies, insurance companies or your payer would be allowed to view your records
TREATMENT COSTS
Rights
To be entitled to financial counseling & an estimate of your hospital bill at the time of admission.
To get information of day-to-day bills in accordance with hospital policy
To get detailed bill at the time of discharge
Responsibilities
To provide TPA/Insurance detail at the time of admission.
To know day-to-day billing & to make timely payments.
To make deposit as per hospital policy.
COMPLAIN AND FEEDBACK
Rights
To register a complaint call on 96871 03500 and receive information on your complaint processing.
Responsibilities
To provide your valuable feedback & suggestions.
SAFETY AND SECURITY
Rights
To be protected from abuse, neglect, assault, harassment, unnecessary use of restraint, manhandling & other similar instances.
Responsibilities
To take care of your valuables & belongings.
Not to damage hospital property & to comply with hospital policies (e.g. no smoking, no tobacco chewing, no spitting, maintaining silence etc.)
* To follow the rules and regulations of the PP Maniya Hospital.
